The short version
- We collect only what we need to run your social media: your contact details, business details, brand files and job photos.
- We never ask for or store your social media passwords. You give us Partner or admin access that you control.
- We never sell your information. We share it only with the tools we use to deliver the service.
- Quote requests from your customers are passed to you and used for nothing else.
- You can ask us to see, correct or delete your data at any time by emailing hello@moversocial.com.
01Who we are
Mover Social is a social media management service for moving companies, operated by Repo Studio LTD ("Mover Social", "we", "us", "our"). This policy explains what information we collect, why we collect it, and the choices you have.
It applies to our website, our sales and onboarding calls, our onboarding form, and the services we provide to clients ("you").
Contact: hello@moversocial.com
Registered address: [COMPANY ADDRESS]
02Information we collect
Information you give us
- Contact details: your name, business name, email address, phone or WhatsApp number.
- Business details: services, service areas, brand colors, logo, website, business listing links and anything you tell us not to post.
- Content: photos and videos from your jobs, and any other files you send us to use in your posts.
- Billing details: the information needed to send invoices and record payments. Card or bank details are handled by our payment provider, not stored by us.
- Messages: what you send us by email, WhatsApp or during calls, including approvals and feedback.
Information we access to deliver the service
- Your social media pages: through Partner or admin access that you grant. We see page content, comments, messages and performance data needed to manage your pages.
- Your customers' enquiries: when people message your page asking for a quote, we may see their name, phone number, move date and route so we can forward the lead to you.
Information collected automatically on our website
Our website does not use advertising or tracking cookies. When the page loads, fonts are served by Google Fonts, which receives your IP address and browser details to deliver them. Our hosting provider may keep standard server logs for security.
03How we use your information
- To plan, create, schedule and publish content on your pages.
- To reply to comments and messages on your behalf, where your package includes it.
- To forward quote requests and leads to you.
- To send you content calendars, approvals, reports and invoices.
- To answer your questions and provide support.
- To meet our legal, tax and accounting obligations.
- To show selected work in our portfolio, only as described in our Terms & Conditions and never with your customers' personal details.
We do not use your information for automated decisions that have legal or similarly significant effects on you.
04Your customers' information
When we manage your pages, we handle personal information about your customers (for example, someone who asks for a quote). For this information, you are in control and we act on your instructions.
- We use it only to reply to the enquiry and forward it to you.
- We do not contact your customers for our own purposes or add them to any list.
- We do not post photos showing customers' faces, house numbers, street addresses or vehicle number plates.
- When our service ends, we stop accessing it and delete any copies we hold within 30 days.
You are responsible for having the right to share job photos and customer information with us.
06How we keep it safe
- We never ask for your passwords. Access is through Partner or admin roles that you can remove at any time.
- Only the team members working on your account can access your files and pages.
- We use accounts protected by two-factor authentication wherever the tool supports it.
- Files are kept in access-controlled folders, one per client.
No method of storage or transmission is completely secure, but we work hard to protect your information and will tell you promptly if a breach affects you.
07How long we keep it
- While you are a client: we keep what we need to deliver the service.
- After you leave: we hand over your designs, remove our access to your pages, and delete your photos, files and customer information within 30 days.
- Billing records: kept for as long as tax and accounting law requires.
- Sales enquiries: if you contact us but do not become a client, we delete your details within 12 months.
08Your rights and choices
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you and get a copy.
- Ask us to correct information that is wrong.
- Ask us to delete your information.
- Object to or limit how we use it.
- Withdraw consent where we rely on it, such as using your work in our portfolio.
California residents: we do not sell or share personal information for cross-context behavioral advertising, and we will not treat you differently for using your privacy rights.
To make a request, email hello@moversocial.com. We will reply within 30 days. You can also remove our access to your pages yourself at any time from your Meta Business settings.
09Children
Our services are for businesses. We do not knowingly collect personal information from anyone under 16.
10International transfers
Our team works remotely and some of our service providers are based in different countries. Your information may be processed outside the country where you live. When this happens, we use reputable providers and take reasonable steps to protect it as described in this policy.
11Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If we make important changes, we will tell current clients by email before they take effect.
12Contact us
Questions or requests about your privacy:
Mover Social (Repo Studio LTD)
Email: hello@moversocial.com
Address: [COMPANY ADDRESS]