Terms & Conditions

01About these terms

These Terms & Conditions ("Terms") are an agreement between you, the business using our services ("you", "the client"), and Repo Studio LTD, trading as Mover Social ("we", "us"). By choosing a package, paying an invoice or using our services, you agree to these Terms.

If anything in a signed proposal or service agreement differs from these Terms, the signed document takes priority for that point.

02Our services

We provide monthly social media management for moving companies. Depending on your package, this includes designed posts, short videos, keyword research and captions, scheduling, stories, group sharing, comment and message replies, lead forwarding and a monthly report.

The full list of what each package includes is shown on our website at the time you sign up. Paid advertising and ad budgets are not included and are agreed separately.

03Getting started

• Your service begins once you have chosen a package, completed the onboarding form and paid the first invoice.
• We will hold a kickoff call to agree on your look, voice and first content calendar.
• We aim to publish your first posts within about 10 days of payment, as long as we receive what we need from you on time.

04Pricing and payment

• No onboarding fee. There are no setup charges on any package.
• 1-month billing: paid in advance at the start of each monthly billing period. It renews automatically each month until you cancel.
• 3-month billing: paid in one payment in advance, with 15% off the standard monthly price. At the end of the 3 months it renews for another 3 months at the same discount, unless you tell us to switch to monthly billing or cancel.
• All prices are in US dollars and do not include any taxes that may apply.
• Invoices are due on receipt. If a payment is more than 7 days late, we may pause work until it is paid. Paused days are not added back to your billing period.
• We may change our prices for future billing periods by giving you at least 30 days' notice by email. Prepaid periods are never affected.

05Your responsibilities

• Give us Partner or admin access to your pages. We never ask for passwords.
• Send job photos and videos regularly. If photos do not arrive, we will use ready-made posts such as tips and offers, so your page keeps posting.
• Make sure the information you give us, such as services, prices, licences and service areas, is accurate.
• Make sure you have the right to use any photos, logos and other material you send us, and permission from anyone who appears in them.
• Reply to approval requests on time (see the next section).
• Keep your social media accounts in good standing with each platform's rules.

06Content approval and revisions

• We send next month's content calendar for approval once a month.
• You have 48 hours to approve it or ask for changes. We send a reminder after 24 hours. If we do not hear back within 48 hours, the calendar is treated as approved so your page does not go quiet.
• Each package includes up to 2 rounds of revisions per monthly calendar. Extra rounds or major changes to approved content may be charged separately.
• You can ask us to remove any published post at any time, and we will do so within 1 business day.

07Results and targets

Follower, like and engagement targets shown in our packages are goals based on organic growth. Results depend on your market, competition, content, platform changes and other factors outside our control. We do not guarantee any specific number of followers, likes, leads or sales.

We never buy followers, use bots or post fake comments or fake reviews. Every post follows each platform's rules and the rules of any group we share it in.

08Ownership of content

• Your pages stay yours. You own your social media accounts at all times. You can remove our access whenever you like.
• Final designs: once you have paid for the period in which they were created, you own the final posts, videos and captions we make for you.
• Your material: you keep ownership of your logo, photos and other files. You give us permission to use them only to deliver our services.
• Our tools and templates: we keep ownership of our working files, templates, methods and know-how.
• Portfolio: we may show examples of published work in our portfolio. Tell us by email if you would rather we did not.

09Cancellation

• 1-month plan: cancel at any time with 30 days' notice by email to hello@moversocial.com. Your service continues until the end of the notice period.
• 3-month plan: you can cancel at any time. Refunds work as described in the Refund Policy below.
• When the service ends, we hand over your final designs, remove our access to your pages and disconnect our tools from your accounts.
• We may end the service with 30 days' notice, or straight away if you seriously breach these Terms, do not pay, or ask us to do something unlawful or against platform rules. If we end the service without a breach on your part, we refund any prepaid amount for undelivered work.

10Refund Policy

We want you to feel confident choosing us. Here is exactly when you can get money back.

Full refund before work starts

If you cancel within 7 days of your first payment and before your kickoff call, we refund 100% of what you paid, on any package and any billing period.

After work has started

• Work starts when we hold your kickoff call or begin creating your content calendar, whichever comes first.
• 1-month plan: the current month is not refundable once work has started. You will not be charged again after your notice period ends.
• 3-month plan: the 15% discount applies only when the full 3 months are used. If you cancel early, each month that has started is charged at the standard monthly price, and the rest of your payment is refunded.

If we fall short

If we do not deliver the number of posts or videos included in your package for a month, for reasons within our control, we will give you a pro-rata refund or credit for what was not delivered, whichever you prefer.

Summary

What is not refundable

• Months that have already started, except as described above.
• Not reaching a follower, like or engagement target.
• Delays caused by missing photos, late approvals or lost page access on your side.
• Any ad spend paid directly to advertising platforms.

How to request a refund

Email hello@moversocial.com with your business name and the invoice number. We confirm the amount within 3 business days and send approved refunds to your original payment method within 10 business days. Your bank may take a few more days to show it.

11Confidentiality

We keep your business information, prices, customer details and results confidential, and we only share them as needed to deliver the service or as our Privacy Policy describes. Please keep our proposals, pricing and working files confidential too.

12Limitation of liability

• We provide our services with reasonable skill and care. Social media platforms can change their rules, features or reach at any time, and we are not responsible for those changes or for any platform action we did not cause.
• We are not responsible for content you approve, or for problems caused by inaccurate information or material you provide.
• We are not liable for indirect losses such as lost profits, lost business or lost data.
• Our total liability under these Terms is limited to the amount you paid us in the 3 months before the claim.
• Nothing in these Terms limits liability that cannot be limited by law.

13General

• Changes to these Terms: we may update these Terms. We will email current clients at least 30 days before important changes take effect. Prepaid periods continue under the Terms in place when you paid.
• Events outside our control: we are not responsible for delays caused by events we cannot reasonably control, such as platform outages.
• Whole agreement: these Terms, together with any signed proposal and our Privacy Policy, are the whole agreement between us.
• Governing law: these Terms are governed by the laws of [JURISDICTION], and any disputes will be handled by its courts. We will always try to resolve any issue with you directly first.

14Contact us

Mover Social (Repo Studio LTD)
Email: hello@moversocial.com
Address: [COMPANY ADDRESS]